Technical Service Coordinator/Powersports

Roles and Responsibilities

NOTE:  This is primarily a desk job – answering dealer’s phone calls and emails related to warranty and technical issues.

Trouble shooting for KYMCO dealers on motorcycles, ATVs and Side by Side over the phone.

Hands-on diagnose and repairs damaged vehicles in house

Warranty approval and administration for nationwide dealer network

Other assigned Hands on Duties

Position Requirements

Education/Experience: HS Diploma with either an Associate Degree from a Technical College in Automotive or Small Engine technology or technical training certificates, MMI or other OEM experience or 2-year minimal related experience.

This is an hourly, first shift (Mon – Friday, 9/6) position.

Pay is dependent on skill and experience.

 

Account Managers/Inside Sales

KYMCO USA INC., a global billion-dollar powersports company, is looking for account managers (inside sales positions) to facilitate sales with high based salary and uncapped commissions. You will be responsible for closing sales deals over the phone with our outside sales managers and maintaining good customer relationships.

An effective account manager must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

  • Contact potential or existing customers to inform them about a product or service
  • Answer questions about products or the company We are looking for enthusiastic, proven inside sales to contribute in generating revenues
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Ability to negotiate and overcome customer objections

Requirements

  • Proven experience as inside sales or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BS/BA will be a plus

This is an hourly, first shift (Mon – Friday, 9/6) position.

Pay is dependent on skill and experience.

 

If interested, please complete the application below, attach your resume and click SEND.  Please include your salary requirements.

No phone calls please.

KYMCO USA INC.  is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

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